Privacy Policy

Last updated: January 2026

Compass and Footprints Travel ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, and protect your personal information when you use our website and services.

Information We Collect

When you make a booking enquiry or interact with our website, we may collect:

• Contact information: name, email address, phone number, country of residence
• Booking details: age range, travel experience, dietary requirements, medical conditions, rooming preferences
• Emergency contact: name and phone number of your nominated emergency contact
• Payment information: processed securely through our payment provider (Stripe)
• Technical data: IP address, browser type, and pages visited (collected automatically)

How We Use Your Information

We use your information to:

• Process and manage your booking
• Communicate with you about your trip
• Arrange accommodation, guides, and services in Nepal
• Contact your emergency contact if necessary during the trip
• Send you pre-departure information and updates
• Improve our website and services

Information Sharing

We share your information only when necessary:

• Local partners in Nepal: guides, accommodation providers, and transport operators (name and dietary/medical needs only)
• Payment processor: Stripe, for secure payment processing
• Legal requirements: if required by law or to protect safety

We never sell your personal information to third parties.

Data Security

We protect your information using:

• Secure HTTPS encryption on our website
• Secure payment processing through Stripe (PCI compliant)
• Limited access to personal data on a need-to-know basis

Data Retention

We retain your booking information for 7 years after your trip for legal and accounting purposes. You can request deletion of your data at any time, subject to legal requirements.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Correct any inaccurate information
• Request deletion of your data
• Withdraw consent for marketing communications

Cookies

Our website uses minimal cookies for basic functionality. We do not use tracking cookies for advertising purposes.

Contact Us

For privacy-related questions or to exercise your rights, contact us at:

Email: info@compassandfootprints.com

Changes to This Policy

We may update this policy from time to time. Significant changes will be communicated via email to existing customers.